Ricard Silver pendant

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or gift voucher within 14 days of purchase. Refunds are made via the same payment method you used online. Postage on returns is non-refundable.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund or exchange on the item. Please ensure that the items are safely packaged and returned to us using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us.

In the case of exchanges, a re-delivery charge will apply of £5, or £10 for items sent internationally.

At the discretion of Elaine McKay Jewellery, an item will be repaired or replaced if any manufacturer defects are found in the first six months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty and repairs will be quoted for on a case-by-case basis.

Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur, please contact us. Please allow seven working days for returns to be processed once they reach us.

Please send your returned items to:                           
Elaine McKay Jewellery
38 Reedlands Drive
Denny
Stirlingshire
FK6 5NL